Annual CAD Support Subscription

The most comprehensive Support service for your CAD program at the most reasonable price possible. Get fast and professional response from CAD International expert support team via:

• Phone
• Email
• Desktop Remote Control
• Video Support

Plus, additional advantages:

• Up to 50% discounts on Upgrades
• Free software patches/updates
• Free license Re-auth key ^(*)
• Bonus offers on related products not available to non-subscribers

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^(*) Some software requires annual re-authorisation and a $99 charge is levied for reissuing of a re-auth key. Subscription members receive one re-auth key per year free.

Testimonials

Dear Support Team,
I am just writing to thank you for the absolutely amazing professional support service that your company provides! 
No problem is too big or small! It has made learning this new program easy and an absolute pleasure!
Nadia Cole, Indigenous Design Land Management

Hi,
Thanks so much for that, you are most helpful! Good to know there is great support there.
Sue Beveridge, Echuca Moama Garden and Landscape Design

The assistance I have received for LANDWorksCAD is far and away the best programme support I have ever experienced, in no small part due to Bill's knowledge and attitude.
I also know that this quality and quantity of support on the front line doesn't come without the support behind him from the managers/owners of the business, so thank you sincerely as well.
Steve Hailstone, Hailstone Landscaping

In Detail

Live Response Call the experts. We'll resolve your issue as soon as possible and if required we'll research the answer and get back to you as fast as we can. We may request more information or ask you to email your question for clarity.
Email Available at any time, 24/7. Send your question by email and we will respond immediately if possible and definitely within hours of the next business day.
Video Support Let us show you just what to do with a pre-recorded solution to your problem or live via your broadband internet connection. Pictures tell the story of a thousand words.
Remote Control With your permission, we can remotely view your screen and can request control of your cursor and keyboard to resolve issues right before your eyes! NEW!! We teamed up with TeamViewer to give you an even more comprehensive support. By simply downloading our client executable into your desktop we will be able to easily access and remotely control your computer for support.
Half Price Upgrades This alone will save you MORE than the price of subscription! Half price upgrades are available for all RealCAD Draft, RealCAD LT, RealCAD Pro, RealCAD Complete, LANDWorksCAD LT, LANDWorksCAD Pro, StrucPLUS and DRCAuto software.
Patches - Updates We create some of the worlds best CAD software and yet patches and minor enhancements are sometimes needed. Subscribers get these FREE.
Free Reissue Key If you need to move your license from one machine to another or your hard drive fails and you need a new license number on the same machine, we'll give you ONE free reissue of an authorisation code/key for that license. Additional re-authorisations may be provided at a fee up to the value of a new license of the software.
Cover Period Subscription covers you from January 1st to December 31st each year regardless of when you purchase it and so the price for subscription may vary depending on the time of year. You will be offered the option to renew for a complete year (January 1st to December 31st) each December.
Covered Products Support Subscription covers all software products in the CAD International public stable. Proprietry software (created for a particular clients specialised needs) is covered by a separate support agreement for that product. Most products from third party developers such as IronCAD, AutoDesk, Bricsys etc have alternative support packages that can be purchased in addition to or instead of CAD International Support Subscription.

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Frequently Asked Questions

[Q] When is the tech support team available to answer my queries?

[A] You can contact us at any time of day, any day of the year and we will respond as soon as we view your request. The office is officially open from 8:30 am to 5:30 pm AEST but we also check the emails at random times after hours. If we can answer your question easily you will get a response straight away. The only time you will have difficulty getting hold of support will be several days during the Christmas and Easter breaks.

[Q] Do I have to purchase Support Subscription at the time I purchase my CAD software license?

[A] No. You can purchase at any time however you will receive only technical support without the additional benefits such as software discounts or free re-issue keys in that year. If you choose to continue with the support subscription the following year then the additional benefits are reinstated.

[Q] I have not been on Support Subscription for a couple of years, can I get back on and receive the upgrade and discount benefits?

[A] Yes you can rejoin the program and still receive the upgrade and discount benefits by also paying for the previous year that you missed.

[Q] Why is your Support Subscription so cheap?

[A] By making the Subscription very affordable clients enrol happily year after year and often comment on what good value they receive. For us and our clients this business model just works.

System Requirements

You must have a CAD software that you have purchased from us or one of our resellers or you are using a CAD product that we have technical expertise in and can therefore offer you support with.

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